FAQs

Muze is an online music education platform that brings together in-person and virtual music studios. Created by music teachers for music teachers, Muze introduces two-way video with clean and simply designed music teaching tools for a seamless experience between music teachers and students.

If you need help setting up an account or using any of Muze’s features, please see our comprehensive tutorials.

Using Muze for an in-person lesson creates a streamlined system for your music studio organization. Simply add your lesson notes, download, search and easily access your music files, create video clips, and use the embedded tuner and metronome all on the Muze platform just like you would in a virtual music lesson.

Virtual music lessons are widely recognized as an effective and convenient way to carry on with lessons when you simply can’t be in person. Muze offers two-way video for music teachers and students, plus all of the tools you need to have a superior music lesson experience online with the use of your computer or tablet.

For now virtual music lessons are only one on one, but we plan to expand features as soon as we can! You can always use Muze in a group setting with in-person lessons.

You will have to contact your music teacher to arrange a new time to meet for your lesson.

If you need to reschedule a lesson, you will need to first cancel the lesson and then create a new one at the correct time. To cancel a lesson, you can delete it by clicking the trash can or X in the lesson list. Muze will automatically send an email to the student when you schedule the new lesson.

A teacher account requires a paid subscription. Teachers can create and schedule lessons, use visual cues, and store and share clips from their digital library.
Student accounts are always free, and require an invitation from a teacher. Both students and teachers can use the built-in tuner and metronome and record clips.

Muze is always free for students. All you need to set up a student account is an email address and an invitation from your teacher.

When you first create an account, you will be started with a 21-day free trial. When the trial ends you will need a credit card to continue using Muze with a paid subscription.

To change your payment method click on “manage my account” and select “billing.”

Muze offers a 21 day free trial with the opportunity for additional free access through our referral program. For every teacher referral that subscribes at the end of their free trial, you will receive one month for free.

Muze subscribers will get one month free for each referral when a subscription is started at the end of the 21 day trial period. If you have purchased a year's subscription, the free month will be added on to the end of your year before you are billed again.

If you have chosen the monthly subscription option and wish to change to a yearly subscription, you have the option to switch at any time by clicking on “manage my account.”
If you have chosen the annual subscription option and wish to change to a monthly subscription, you will have the option to switch to monthly at the end of your subscription term by clicking on “manage my account.”

You may cancel your subscription at any time by clicking on “manage my account.” You will not be billed for any additional service, and service will continue until the end of the current subscription term. If you cancel, you will not receive a refund for any service already paid for.

You can easily delete an account by clicking on “manage my account” and selecting “delete account.” Your account info will be deleted and no longer stored in teachwithmuze.com.

You can contact us at any time if you need help or to report an issue. There is a contact form below, or if you are in the Muze app you can find a contact form linked in the "More" menu.

Muze uses the latest security protocols to ensure the privacy of all students and teachers.

Google Chrome is the preferred browser for Muze, but Firefox and Safari can also be used. You can use tablets or computers with Muze at this time.

You can tell when you are recording by seeing the yellow dot and recording message on the top left of the Muze screen. Simply click on “stop recording” when you are finished recording.

Click here to read the Terms and Conditions of teachwithmuze.com